FeverGuard is operated by SOLOS Health Analytics, Inc. (“SOLOS,” “we,” “us,” and “our”).
FeverGuard is an intelligent wellness monitoring solution, which combines a wearable sensor with a cloud-based machine learning solution that continuously measures and analyzes baseline body activity patterns to look for anomalies that may indicate the onset of illness. We provide our Services to individual consumers and to business customers who purchase our enterprise Services for their workforce or other end users in their care. If you are using our Services at the request of a business, our use of your information is governed by our enterprise customer agreement with the relevant business. To learn about how a particular business customer handles your personal information, we encourage you to read the business’s privacy statement or contact the business directly.
- Monitors your body activity, which may include vital signs such as your skin temperature and heart rate, through a wearable sensor and companion app installed on your mobile device.
- Analyzes your body’s baseline activity information and instantly alerts you (or our business customers if applicable, or other third parties with your separate consent) of anomalies that may indicate the onset of illness, prompting you to take action, including checking your temperature with a medical-grade thermometer or seeking professional medical advice.
- Engages in contact tracing, if you permit us to access your location, and notifies you or other users of our Services if you (or other users) have been in proximity to a user who has experienced anomalies in body activity that may indicate the onset of illness.
From time to time, we may need to alter our privacy practices to comply with legal requirements, such as court orders, subpoenas or investigations.
TYPES OF PERSONAL INFORMATION WE COLLECT
To use FeverGuard, we will ask you to share personal information with us. We may also receive information from our business customers (if you are using our Services at the request of a business), and collect certain health, technical, and usage information from your wearable, computer, and mobile device.
We collect the following types of information:
- Contact Information. We may collect your contact information, such as your name and email address, in connection with our Services.
- Registration Information. When you register for the Services, we may collect your username and password, gender, and birthdate. If you choose to sign in to our Services through a third-party platform such as Google or Facebook, we may collect your registration information through that platform.
- Health Information. During use, the FeverGuard wearable continuously transmits information and metadata related to your body activity, which may include vital signs such as skin temperature and heart rate, to our cloud environment for reading and analysis.
- Transaction Information. If you purchase a FeverGuard wearable and/or subscription, we collect information about your purchase, such as your order history, billing address and shipping address.
- Precise Geo-Location and Location History. When you use our Services, you may choose to share with us precise geo-location information using iOS and Android location services. These services may use a combination of GPS, WiFi, Cellular, Bluetooth, and IP address to detect and triangulate your location. You can stop the sharing of location information at any time by changing the preferences on your mobile device. You are the only one who will be able to view your location information. We will provide you the ability to send this information to other parties only with your separate consent.
- Customer Support Information. We will store the information you provide when you contact us with questions or feedback or otherwise correspond with our customer support personnel, and information about your use of our Services.
- Mobile Device, Technical and Usage Information. When you access our Services, we collect information about your mobile device or computer system, including MAC address, IP address and mobile device ID. We also generate usage statistics about your interactions with our Services. This information is typically collected through the use of server log files or web log files, mobile device software development kits, and tracking technologies like browser cookies to analyze certain types of technical information. Some of the cookies our Services places on your computer are linked to a user ID number. When you respond to communications we send you, we may use automated technology to understand how you interact with the communications.
You can usually remove or reject browser cookies through the settings on your browser or device.
At this time we do not recognize automated browser signals regarding tracking mechanisms, which may include ”do not track” instructions.
HOW WE USE YOUR INFORMATION
We use the information we receive:
- For internal business purposes that are necessary, reasonable, or appropriate to maintain and improve our Services.
- To communicate with you about our Services, including to respond to inquiries, complaints, and requests for support.
- To analyze the information we collect through cookies and other tracking technologies to help us improve our function and to modify the services and information that we provide.
- For fraud prevention and legal compliance, including to prevent fraud or potentially illegal activities, and enforce our Terms of Service.
We may also use your contact information to send you marketing communications about SOLOS products and services that you may be interested in.
HOW WE SHARE YOUR INFORMATION
We may share your information:
- If you are using our Services at the request of one of our business customers, with that business, solely to alert them that you are experiencing anomalies in body activity that may indicate the onset of illness.
- With other individuals and organizations, with your consent, solely to provide our contact tracing feature if you have opted in to geolocation tracking.
- With government, law enforcement officials or private parties as required by law, when we believe such disclosure is necessary or appropriate to (a) comply with applicable law; (b) enforce the terms and conditions that govern the platform; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
HOW LONG WE RETAIN YOUR INFORMATION
We will retain all information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law, or an individual requests that we delete information about them.
CREATION OF ANONYMOUS DATA FOR ANALYTICS
We may create anonymous, aggregate or de-identified data from personal information. We make personal information into anonymous, aggregate or de-identified data by excluding information that makes the data personally identifiable to individuals, and use that anonymous, aggregate or de-identified data for our lawful business purposes.
SECURITY OF YOUR INFORMATION
We have implemented a number of security measures designed to protect your information, including encrypting all personal information in transit and at rest. We identify your health information using a unique MAC address tied to your wearable, which we store in a cloud environment separate from your contact and other identifying information. We associate your health information with your contact and other identifying information only when necessary to alert you (or others, with your consent) that you are experiencing anomalies in body activity that may indicate the onset of illness.
It is important that you protect and maintain the security of your account, and you should immediately notify us of any unauthorized use of your account. No website, mobile application or Internet transmission is completely secure, and therefore we cannot guarantee that unauthorized access, hacking, data loss, or other breaches or other type of misuse will never occur. Be careful where and how you share personal information—use public WiFi spots wisely and avoid clicking unfamiliar links or using unfamiliar devices.
We may post a notice via our Services or notify you via email if a security breach occurs. Depending on where you live, you may have a legal right to receive written notice of a data privacy or security breach.
You can make the following choices regarding your personal information:
- FeverGuard wearable and application. You can stop all collection of information by our Services by removing your FeverGuard wearable and uninstalling the FeverGuard application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
- Updating your account. You may update the information in your FeverGuard account by logging into your account and navigating to your account settings.
- Deleting your account. You may delete your FeverGuard account by emailing us at email@example.com. We may retain anonymous, aggregate or de-identified data to improve our products and services.
- Mobile device permissions. You may revoke any permissions you previously granted to us, such as permission to access your precise geo-location data or permission to send you push notifications, through the settings on your mobile device. Please note that if you withdraw consent to our use of geo-location data or push notifications, you may no longer be able to use some features of our Services, such as contact tracing.
- Marketing communications. You may opt out of marketing-related emails by clicking on a link at the bottom of each such email. You may continue to receive service-related and other non-marketing emails.
- If you decide at any time that you no longer wish to accept cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all or portions of our Services. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided below.
- Do-Not-Track. Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is currently no standard that governs what, if anything, websites should do when they receive these signals. FeverGuard currently does not take action in response to these signals. If and when a standard is established, FeverGuard may revise its policy on responding to these signals.
- Third-party platforms.If you choose to connect to the Services via a third-party platform, such as by using Facebook or Google login, you may have the ability to limit the information that we may obtain from the third party at the time you login to the Services using the third party’s authentication service or otherwise connect your account. Subsequently, you may be able to control your settings through the third party’s platform or service. For example, you may access and change your settings through the Facebook settings page for Apps and Websites. If you withdraw our ability to access certain information from a third-party platform, that choice will not apply to information that we have already received from that third party.
Our Services are not directed towards individuals under the age of 13, and we do not intentionally gather personal information about individuals who are under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at firstname.lastname@example.org. We will delete such information from our files as soon as reasonably practicable.
INTERNATIONAL DATA TRANSFER
SOLOS is headquartered in the United States and has service providers in other countries, and your personal information may be transferred to and accessed from the United States or other locations outside of your state, province, country or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction.
3919 Vierra Street, Pleasanton CA 94566
NOTICE TO CALIFORNIA USERS
We are required by the California Consumer Privacy Act of 2018 (“CCPA”) to provide to California residents an explanation of how we collect, use and share their personal Information, and of the rights and choices we offer California residents regarding our handling of their personal information.
This notice and the privacy rights it describes do not apply to information related to our business contacts, job applicants, or employees, or to enterprise users of our Services. SOLOS is a service provider under the CCPA in relation to our enterprise Services, and our business customers are responsible for addressing CCPA compliance with respect to enterprise users of our Services.
Please note that we do not sell personal information. The CCPA grants California residents the following rights:
- You can request a copy of the personal information that we have collected about you.
- You can ask us to delete the personal information that we maintain about you.
Please note that the CCPA limits these rights by, for example, prohibiting us from providing certain information we maintain for compliance in response to an access request and limiting the circumstances in which we must comply with a deletion request. If we deny your request, we will communicate our decision to you.
You are entitled to exercise the rights described above free from discrimination, as prohibited by the CCPA.
How to Submit a Request:
- To request access to or deletion of personal information:
- Email: email@example.com
- Identity verification. We will need to confirm your identity and California residency to process your requests to exercise your information, access or deletion rights. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
- Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have a written authorization confirming that authority.